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NuShoe Mission Statement

At NuShoe, our mission statement is simple: "To provide the highest quality craftsmanship and best customer service possible every day, with every customer, and with every pair of shoes". I believe we can fundamentally change this industry by using the Internet to access customers and educate an entirely new customer base. However, it all comes back to quality and customer service. I believe we provide the highest quality that can be found anywhere in our industry, and we strive to compare ourselves with the best customer service organizations found anywhere. You have my personal guarantee that if you as a NuShoe customer are not satisfied in any way, we’ll make it right for you. That is a 100% guarantee of customer satisfaction. We always welcome any ideas you have that can make us even better. Please feel free to email me at


"Thanks for the fine job you did on the beat-up Edward Greens I found at the Goodwill. I didn't have very high hopes, but you accomplished wonders. I can only imagine what you can do with shoes that are just worn down some, not a pair that was apparently left out in the rain during the Ford Administration and never made it back inside. I will be sending more shoes. Thanks again."


"I was very hesitant to send my favorite Ecco shoes to an Internet shoe repair service. The results, however, have made me a believer. When I look at them and, more importantly, when I wear them, it is impossible to tell that they have been repaired. Fantastic. The next time I will not hesitate to make use of your service. Thanks for the good work."


"I received my ECCO Shakers that I walked all over Italy with. What a fantastic refurbishing, just like new. Thank you, thank you!!"


"Never hearing of a boot resoling company online, I was very hesitant about sending my favorite boots. After receiving my boots back within 2 weeks, I have other soldiers inquiring about this great company. My husband and I will continue to use NuShoe."


"I received my shoes back yesterday. I was told that they would try to clean them up when they made the repairs, but since they were a soft green, they were not sure how good they would clean up. My shoes look great!!! They look like they did when I bought them. Those shoes were worn all the time! My repairs were done beautifully. Thank–you!"


"I received my resoled shoes in the mail yesterday. I just wanted to say that I was very impressed with the quality of the work. I am so happy to be able to wear my favorite pair of shoes again! Thanks for doing such a great job!"


"Thank you for an outstanding Refurbishment and Resoling of my walking shoes...they look just like new! The shoe trees and carry bag are an added plus that was not expected. You all are indeed professionals!"


"I just received my boots resoled and I cannot believe these are my old boots that I walked across Spain with!! You did a super job and I want to say Thank You very much."


"I received my Birkenstock Milano's back following reconditioning - I am amazed! Excellent job - I had no idea these sandals could be so amazingly reconditioned. I plan to send a pair of my Johnston & Murphy dress oxfords soon."


"Once again you have done a magnificent job. The packing was very impressive, shoes are perfect. Best Wishes,"